Refund Policy
This policy applies to all orders placed through pbn.digital, including PBN link packages, niche edit placements, guest posts, and any other services listed on this site.
24-Hour Cancellation Window
You may cancel your order and receive a full refund within 24 hours of placing your order, provided that work on your order has not yet begun.
Work begins when your intake form is submitted and assigned to the production team. If you cancel before your intake form has been processed, a full refund will be issued within 5 business days.
If work has already started within the 24-hour window (for example, domain matching has begun or outreach has been initiated for guest post or niche edit orders), a partial refund may apply depending on the stage of work completed. We will communicate the specific amount before processing.
To request a cancellation within the 24-hour window, email hello@pbn.digital with your order reference and the subject line "Cancellation Request."
No Refunds on Completed and Delivered Orders
Once an order has been completed and a placement report delivered to you, no cash refund is available.
This applies to all link types — PBN link packages, niche edits, guest posts, homepage links, and all niche-specific packages.
The reason is straightforward: the work has been done. Domains have been sourced, content has been written and published, and links are live. The production cost has been incurred regardless of whether you decide to keep the order.
What We Offer Instead: The Replacement Guarantee
Rather than refunds, pbn.digital covers delivered orders through a replacement guarantee. This is our commitment that the link equity you paid for continues to be available to your site.
Indexing Guarantee (30 Days)
Every placement comes with a 30-day indexing guarantee. If a placement URL is not indexed in Google within 30 days of delivery:
- We actively re-index the page via Google Search Console submission and tier-2 foundation signals
- If the placement remains unindexed after 45 days despite our re-indexing efforts, we replace it with a comparable link on a different domain at no charge
Deindex Replacement Guarantee (90 Days)
If any domain hosting your link drops from Google's index within 90 days of your order delivery date:
- Authority package clients are notified proactively when we detect the deindexing
- All other clients can notify us at hello@pbn.digital with their order reference
- A replacement link on a comparable domain is provided within 10 business days, at no charge
What the Replacement Guarantee Does Not Cover
- Changes in your rankings. Links affect rankings alongside many other factors — on-page quality, competitor activity, algorithm updates — that are outside our control. We guarantee the link exists and is indexed, not that it will produce a specific ranking outcome.
- Domains that drop from the index more than 90 days after delivery. After 90 days, replacement is available as a paid service rather than under the guarantee.
- Links that are intentionally removed by you (for example, if you disavow the domain) or that you request to be removed.
- Orders in restricted niches (Casino, CBD, Adult) where the 90-day replacement window applies to the discounted-price placement, not the full surcharge cost.
Niche-Specific Order Availability
For niches where domain availability is constrained — Casino, CBD, and Adult — if we are unable to place the specified number of links due to domain availability at the time of your order, we will refund the proportional unplaced amount within 5 business days.
For example, if you order a 10-link Growth package in the Casino niche and we can only source 8 qualifying domains, you receive a refund for 2 links at the per-link rate.
Disputes and Exceptions
If you believe your order did not meet the stated quality standards (minimum DA/DR thresholds, TF/CF ratio, content quality), contact us at hello@pbn.digital within 14 days of delivery with your order reference and the specific metric concern.
We will review the placement data against our stated thresholds. If a placement is found to fall below the tier's stated minimums, we will replace that specific placement, not the full order.
We do not accept disputes based on ranking outcomes, third-party tool data that differs from what we quoted (metric discrepancies of 2 to 3 points between Ahrefs snapshots taken at different dates are normal due to crawl update cycles), or changes in Google's algorithm that affect the value of the placement after delivery.
Contact
For cancellation requests, replacement claims, or quality concerns:
Email: hello@pbn.digital
Response time: Within 1 business day on weekdays
For agency accounts, contact your account manager directly or email agencies@pbn.digital.
This policy was last updated in June 2026. pbn.digital reserves the right to update this policy at any time. Orders are governed by the policy in effect at the time of purchase.